Refund policy

Refund policy

Last updated: 13 October 2026

We want you to love what you ordered. You have the right to withdraw from your purchase within 14 days without giving any reason, in line with EU and Swedish consumer law (the right of withdrawal). The withdrawal period expires 14 days after the day you — or a third party you name, other than the carrier — receive the goods. If you order several items that are delivered separately, the period runs from the day you receive the last item.

Orders are fulfilled by our partner and ship from our partner warehouse in the EU, but your return is handled by Ganimarka as your seller — you don't deal with the partner. Just follow the steps below and we'll send you the return address.

How to withdraw

  1. Tell us about your decision before the 14 days run out with a clear statement — email contact@ganimarka.com with your order number and the item(s) you are returning. You may use the model withdrawal form below, but it is not obligatory.
  2. We'll confirm by email and send you the return address.
  3. Send the item(s) back to us without undue delay and no later than 14 days after the day you told us you are withdrawing. The deadline is met if you send the goods before the 14 days have expired.

Refunds

If you withdraw, we will refund all payments received from you, including the original standard delivery cost (except any extra cost from choosing a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision. We refund using the same payment method you used, unless you expressly agree otherwise; you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. If you return only part of an order, we refund the returned items and the delivery cost only if the whole order is returned.

Return shipping

You bear the direct cost of returning the goods, unless the item arrived faulty or incorrect, in which case we cover it.

Handling the goods

You may handle the goods as you would in a shop to establish their nature, characteristics and functioning — for example, trying a garment on for size. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary for that, such as wearing them outdoors or washing them. Returning items with their tags and original packaging helps us process your return quickly, but it is not a condition of your right of withdrawal.

Exceptions

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (for example swimwear or underwear supplied with a hygiene seal). Where this applies, it is stated on the product page.

Faulty items

Your statutory rights under the Swedish Consumer Sales Act are unaffected. If an item is faulty or not as described, contact us and we'll make it right. If we can't agree, you can refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

Returns are handled by Decode Stockholm AB, Baldersvägen 9, 191 45 Sollentuna, Sweden — contact@ganimarka.com.

A printable version of the form is also available on our withdrawal form page.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Decode Stockholm AB, Baldersvägen 9, 191 45 Sollentuna, Sweden, contact@ganimarka.com

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
  • Ordered on (*)/received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.